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Andrew Polaine

Service Design: From Insight to Implementation

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Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.
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347 printed pages
Original publication
2013
Publication year
2013

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  • Verónicahas quoted23 days ago
    www.rosenfeldmedia.com/books/service-design/) and we will try to make amends, either on the site or in future editions. The Service Design Network (www.service-design-network.org) and Jeff Howard’s excellent sites—Service Design Books (www.servicedesignbooks.org) and Service Design Research (http://howardesign.com/exp/service/index.php)—are good places to find service design resources
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    • Verónicahas quoted23 days ago
      . Interaction and user experience design are often understood as design for screen-based interactions, but service design covers a broader range of channels than this.
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      • Verónicahas quoted25 days ago
        is book’s companion website (rosenfeldmedia.com/books/service-design/)
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