Service Design: From Insight to Implementation

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Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.

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347 printed pages

Original publication: 2013
Publication year: 2013

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Quotes

Jorge Vazquez Trujillohas quoted4 years ago
into three primary spheres: care, response, and access.
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Jorge Vazquez Trujillohas quoted4 years ago
Core service offerings can be grouped
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Jorge Vazquez Trujillohas quoted4 years ago
In the service economy, services can be redesigned on a continuing basis to keep a competitive edge in the market.
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