Books
Brett King

Bank 2.0. How customer behaviour and technology will change the future of financial services

BANK 2.0 reveals why customer behaviour is so rapidly changing, how branches will evolve, why cheques are disappearing, and why your mobile phone will replace your wallet—all within the next 10 years.
575 printed pages

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Quotes

    Al Valkovahas quoted2 years ago
    Deregulation, increasing volatility in capital markets and
    b7269870870has quoted3 years ago
    That is, BANK 2.0 will show bankers that such changes, although inevitable, will bring reduction in costs, longer-term and more profitable customer relationships, and will improve the effectiveness of the organisation structure. It just may be extremely painful for those who don’t get the future, despite all the benefits.
    vdusaleevhas quoted3 years ago
    increasing complex customer database mining

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