Mark Goulston

Talking to Crazy

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  • Menna Abu Zahrahas quoted2 years ago
    Talking to crazy is an Olympic-level skill
  • Menna Abu Zahrahas quoted2 years ago
    So make an effort to practice them every day, especially right before you meet with an irrational person.
  • Menna Abu Zahrahas quoted2 years ago
    battle your natural fight-or-flight instinct.
  • Menna Abu Zahrahas quoted2 years ago
    That’s because you need to remain calm even as you’re experiencing a nearly overwhelming urge to give in to anger or fear.
  • Menna Abu Zahrahas quoted2 years ago
    Commit to taking action
  • Menna Abu Zahrahas quoted2 years ago
    I try that better strategy, the benefits will be _________________________________________________.”
  • Menna Abu Zahrahas quoted2 years ago
    Now that I’m a little calmer, I can see that I might be overreacting or taking the situation too personally in this way: _____________________________________________.”
  • Menna Abu Zahrahas quoted3 years ago
    Think of this approach as calling for mentor backup
  • Menna Abu Zahrahas quoted3 years ago
    possible, say that you need to go to the bathroom or get a drink of water, so you can leave the situation for a moment. Otherwise, just don’t say anything for a few minutes.
  • Menna Abu Zahrahas quoted3 years ago
    One reason this approach works is that it’s impossible to feel gratitude and anger simultaneously.
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