Michael Bungay Stanier

When you think back to times when “help” has been thrust upon you, you’ll probably notice a curious mixture of reactions that include resistance, frustration, disempowerment and annoyance.

Want: I’d like to have this.
Need: I must have this.
That distinction makes plenty of sense in theory. In practice, it’s hard to stop everything from just getting the upgrade to needs, which means that the distinction collapses in on itself

Sometimes the responsibility for unheard requests rests with the people you’re asking