Once Ross had evaluated his people and other resources, he would then seek to supplement them with external hires. As he says, he undertook this himself, treating this as an opportunity to get to know the candidates personally, even regarding negotiations of their package as a way of understanding them better. No leader is better than their immediate team, so this is a critical part of his methodology.
Within his teams, Ross fostered a culture of openness and order. His routines were designed to ensure a steady flow of information, the ability to control messaging, to encourage the kind of culture he wanted.