Empathic statements are the spice of conversations.
dina004dhas quoted2 months ago
When it comes to establishing and building friendships through verbal behavior, take your cue from LOVE (Listen, Observe, Vocalize, and Empathize).
dina004dhas quoted2 months ago
The way to be sure you hear what someone is saying is to pay attention to their verbal pronouncements.
dina004dhas quoted2 months ago
Freely distributing the pieces increases likability, puts people in your debt, and gives you allies should you need their help in gaining successes down the road.
dina004dhas quoted2 months ago
The problem is people seldom take into account the benefit of sharing the glory: goodwill. Glory has a short expiration date; goodwill has a long shelf life.
dina004dhas quoted2 months ago
4. Ego. People are naturally egocentric; they think the world revolves around them. Stacey demonstrated her self-focus when she used the “I” word. She elevated herself above her boss, thus unintentionally attacking his ego.
dina004dhas quoted2 months ago
3. Cognitive Dissonance. Cognitive dissonance is triggered when a person holds two or more conflicting beliefs simultaneously.
dina004dhas quoted2 months ago
2. Us Against Them or I Against You. Stacey used the pronouns you and I. The use of these pronouns creates an adversarial situation
dina004dhas quoted2 months ago
1. “If I’m Right, Then You’re Wrong.” People rarely consider the push-pull qualities of declarations such as “I’m right” or “My way is better.”
dina004dhas quoted2 months ago
GREAT INVENTION, GOOD INTENTION, WRONGFUL MENTION, SHARP DISSENSION