Mindful Listening

Utilize affirmative body language—position toward the speaker, nod, and vocalize agreement.

Summarize or paraphrase key points to show understanding and strengthen the connection with the speaker.

Hopefully you can see that the issue was simply that they were unprepared.

listeners do not receive the same level of praise, attention, instruction, or credibility as speakers. They should!

charming, persuasive, and articulate,

shades and nuances

pre-existing agenda

Distractions and competing thoughts and ideas

But just as we learn to be patient and compassionate with those we’re trying to connect with, we can also be patient and tolerant with ourselves for not always getting it right!

“Hey, I’m so glad for you and I’m really interested to hear more about this, but is it all right if I chat with you later, when I’m not so caught up in work?”