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Paul Boag

User Experience Revolution

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224 printed pages
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Quotes

  • yourjackyhas quoted7 years ago
    according to Customer Think, 89% of customers will stop doing business with a company after a single poor customer experience
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    • yourjackyhas quoted7 years ago
      A world where an investment in a design-centric company would generate 228% greater return1 than the same investment elsewhere.
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