“How to Talk to People”
Report XP–4520.37.18
Human Research Institute
Pensacola, Florida
Humans are . . . large, expensive to maintain, difficult to manage, and they pollute the environment. It is astonishing that these devices continue to be manufactured and deployed. But they are sufficiently pervasive that we must design our protocols around their limitations.
—Kaufman, Perlman, and Speciner, 1995.