The mass market—which made average products for average people—was invented by organizations that needed to keep their factories and systems running efficiently.
Ana Galvánhas quoted5 years ago
The typical institution (an insurance company, a record label, a bed factory) just couldn’t afford mass customization, couldn’t afford to make a different product for every user
Ana Galvánhas quoted5 years ago
Why offer respectful choice when you can make more money from forced compliance and social pressure